A closer look at global and Canadian consumers’ online shopping experiences.
Advances in technology, logistics, payments and trust – coupled with increasing internet and mobile access and consumer demand for convenience – have created a US$1.9 trillion global online shopping arena, where millions of consumers no longer ‘go’ shopping, but literally ‘are’ shopping – at every moment and everywhere.
Retailers need to be more aware and responsive than ever to when and where their potential customers are making decisions throughout their ‘always on’ shopping journey.
This study provides insights and data that can help our clients analyze and forecast the behaviors and preferences of online consumers – by geography, generation (Millennials, Generation X or Baby Boomers), and/or product category.
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Over 18,000 global consumers (from 51 countries) provided feedback on their most recent online shopping experiences
Over 18.000 consumers in over 50 countries gave us insights on their latest online shopping experiences, expectations and what retailers can do to earn their business and loyalty.
With a specific look at the Canadian respondents, we compare and contrast their preferences and behaviours to those of their global counterparts.