Reprogramming government for the digital era | KPMG | CA

Reprogramming government for the digital era

Reprogramming government for the digital era

Governments are recognizing that new digital technologies will be a critical enabler and catalyst for change.

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Reprogramming government for the digital era

As governments strive to balance demand for long-term reforms to service delivery models against the need for short-term cost cutting and revenue raising measures, many are increasingly recognizing that new digital technologies will be a critical enabler and catalyst for change.

In Reprogramming government for the digital era, KPMG and The Mowat Centre take a closer look at digital technologies and the potential they hold to fundamentally transform governments' policy and service delivery approaches over the coming years.

The report focuses on the three core functions of government (policy formulation; program and service delivery; and service evaluation) and concludes that sustainable transformation will require a networked, mobile and digitally-literate public sector that helps to develop policies, delivers services and evaluates outcomes in ways that take advantage of new, powerful digital technologies.

Top highlights

Reprogramming government for the digital era, part of the KPMG/Mowat Centre’s Shifting Gears series, identifies four key focus areas for governments seeking to build a modern, more innovative public service:

  1. Understand the skill-sets and roles required – There is a great deal of uncertainty about the roles that public servants will play in a government that fully embraces digitization. 
  2. Change the culture – Public service culture continues to be
    marked by silos and a fear of failure that restrains progress on transparency and collaboration. 
  3. Adopt new technologies – Governments must seize the digital
    opportunity to create more effective public feedback loops and networks by using mobile apps, crowdsourced information and interactive policy consultations. 
  4. Update legislative and regulatory frameworks – Many existing legislative and regulatory frameworks are outdated in a digital world
    and new approaches to developing relevant, flexible frameworks must be considered.

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