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HR Transformation

HR Transformation

Which lens are you using?


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HR Transformation

Drive change or be changed

The 2017 HR Transformation findings reveal that global organizations appear divided into two camps with different lenses on where the HR function is headed – one half ‘enlightened’ and boldly engaged on the need for strategically managed HR transformation, the other half ‘unenlightened’ and faltering amid uncertainty as the digital era redefines the world around them and dramatically rewrites the rules for success.

Key highlights

  • Three out of four organizations that undertook HR transformation have successfully executed initiatives such as implementation of cloud HR technology.
  • The common characteristics for success for those ‘enlightened’ organizations were: changes to operating models alongside their implementation (72 percent), building a business case with clear measure for success (73 percent) and being viewed as adding strategic value to the business (89 percent).
  • The other lens showed that while HR initiatives are said to be meeting expectations (44 percent), 59 percent of organizations lack a business case or metrics.
  • The common characteristics for failure of HR initiatives were: organizations not changing roles or structure consistent with their transformation (85 percent), not identifying measures for success (90 percent) and having moderate to no change management capabilities (75 percent).
  • Within the next year, however, 36 percent of organizations expect to employ intelligent automation which will drive significant changes for the business and HR operating model.
  • The road to HR transformation success begins with a precise destination and a clear focus to embrace bold change in today’s digital era.

Learn more

For further information on this year's survey findings and insights visit KPMG Anticipate.

About this survey

This year 887 executives from 48 countries participated in the HR Transformation Survey, with representation from 27 industries across Asia Pacific, Europe, North America, Middle East/Africa and Latin America. Two thirds of respondents were from organizations with less than 5,000 staff, 20 percent had 5,001-20,000 employees and 16 percent had more than 20,000 employees.

© 2018 KPMG, a group of Bermuda limited liability companies which are member firms of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

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