CIOs must consider how to position their organizations to innovate and remain relevant in the fourth industrial revolution.
The availability of powerful but cheap processing power on demand, coupled with advances in artificial intelligence, natural language processing, and exponential growth of data has created an opportunity to deploy digital labor to substitute or augment human labor and open the door for step-change improvements in costs, quality and speed for businesses across all industry sectors. CIOs play a dual role as the technology leader to enable business automation and innovation and as the IT functional leader.
It is important for CIOs to understand the breadth and depth of this new technology landscape, with a directional sense of where it is going and a roadmap to take advantage of it. Initially, most of the impact is likely to come from improved efficiency and lower costs as manual processes are replaced by bots. But as cognitive automation and artificial intelligence evolve, the impacts are likely to be transformative and shift to growth driven by innovative new capabilities currently not possible.
In this KPMG point of view we seek to define digital labor, describe its various forms and potential use cases, and provide pragmatic recommendations for CIOs who want to get started deploying digital labor within their companies.
Download the full report here (PDF 395.9 KB).
© 2018 KPMG, a group of Bermuda limited liability companies which are member firms of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.
The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.