What Works: Learning from failure | KPMG | BM
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What Works: Learning from failure

What Works: Learning from failure


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While the pressure to achieve organizational excellence exists in every sector, there are few in which that pressure is as intense and the stakes are as high as in healthcare. On one hand, there are the patients and their families who expect high-quality services. On the other, the reality is that healthcare is a business. And it is the executives and directors of these healthcare organizations who are left to operate amid this constant tension, with the pursuit of excellence as a central and ongoing priority.

But what does ‘excellence’ look like in healthcare? And, perhaps more importantly, how does a healthcare institution maintain a state of excellence over the long term without slipping into a spiral of organizational decline?

These are some of the questions we pursue in this report. Specifically, this report explores why some organizations struggle to detect the warning signs of decline, the telltale signs of decline and what organizations can do to prevent it from occurring in the first place.

© 2018 KPMG, a group of Bermuda limited liability companies which are member firms of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

KPMG International Cooperative (“KPMG International”) is a Swiss entity.  Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.


The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

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