KPMG FCSI’s dispute resolution policy
KPMG FCSI’s dispute resolution policy is as follows:
KPMG FCSI will inform all stakeholders of the existence of its dispute
resolution procedures and provide opportunities for aggrieved parties to
present their case to a Dispute Resolver where communication with the Vice
President of Certification Operations has not resulted in a resolution of the
dispute. The Dispute Resolver is independent of the certification decision
making process. The Dispute Resolver will strive to achieve conciliation
between the parties. Where this is not possible, the aggrieved party will be
referred to FSC AC.
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