Our Customer Advisory team can help you define and shape compelling customer propositions that span the digital and physical worlds.
Our Customer Advisory team can help you define and shape compelling customer propositions.
“There is only one boss – the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Sam Walton (Wall-Mart).
Many organizations say they want to become more customer-centric – but what does that mean and what are the business benefits that a customer-centric operating model delivers?
We can help. The KPMG Customer Framework can drive sustainable growth by working on customer strategy, customer centric transformation and customer technical solutions.
The question is not if, but when your organization will embrace this and put the customer first.