harveynash-kpmg-international-cio-survey-2017 | KPMG | BE

Harvey Nash/KPMG International CIO Survey 2017

Harvey Nash/KPMG International CIO Survey 2017

Almost nine out of ten companies (89%) are maintaining or ramping up investment in innovation, including digital labor. Two-thirds (64%) of organizations adapting their technology strategy indicate they do this because of unprecedented global political and economic uncertainty. More than half (52%) are investing in more nimble technology platforms to help their organization innovate and adapt. These are some of the most striking results of the joint Harvey Nash / KPMG International CIO Survey of 2017.

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While economic uncertainty is making business planning difficult for many organizations, it is clear digital strategies have infiltrated businesses across the globe at an entirely new level. The proportion of organizations surveyed that have enterprise-wide digital strategies increased 52% in just two years, and organizations with a Chief Digital Officer have increased 39% over last year. To help deliver these complex digital strategies, organizations also report a huge demand for Enterprise Architects - the fastest growing technology skill this year, up 26% compared to 2016.

Focus on Belgium in the CIO Survey

  • IT Security & Cyber is at the top of the Belgian CIO’s agenda as more than 42% of companies in Belgium have faced major cyber-attacks in the past 2 years. The global average is at 32%, clearly lower. Also, Belgian companies indicate that they feel both less confident and underprepared to deal with current and future attacks than the global average.
  • More and more IT leaders have started investing in the area of digital labor and cognitive automation. 42% of companies in Belgium indicated they are already investing in these areas: much higher than the global average of 34%.
  • On a global level, there is a steady increase in IT leaders reporting that they are ‘very fulfilled’ in their current role (now at 39%). Belgian IT leaders indicate a much higher level of job satisfaction with almost 2 out of 3 CIO’s reporting that they find their current role very fulfilling.
  • In Belgium, the number of IT leaders who have worked at their current employer for over 10 years is almost double the global average. CIO careers globally tend to be much shorter (32% less than two years globally versus 20% less than two years in Belgium). 
  • While Belgian IT leaders indicate that they experience less of a skill shortage regarding infrastructure and operations, they do however encounter more trouble finding employees with digital, change management and enterprise architecture knowledge.

Executive summary report: Harvey Nash / KPMG International CIO Survey 2017

According to Paul Olieman, Director Technology Advisory at KPMG Belgium, the survey makes it clear that technology leaders experience a level of change that has reached unprecedented levels, and increasingly it is coming from unexpected sides of business. Many technology executives are turning this uncertainty into opportunity. They are helping their organizations become more nimble and digital, to navigate through unpredictable change, and to thrive in an uncertain world.

Some of the key findings include:

  • Two-thirds of organizations are adapting their technology strategy because of unprecedented global political and economic uncertainty.
  • 89% are maintaining or ramping up investment in innovation, including in digital labor.
  • Digital strategies have been embraced by businesses at an entirely new level.
  • Cyber security vulnerability is at an all-time high.
  • Female CIO’s are far more likely to have received a salary increase than male CIO’s in the past year, but the number of women in IT leadership remains extraordinarily low at 9%.
  • Enterprise architecture is the fastest growing tech skill in demand.
  • IT projects are more complex; and weak ownership, an overly optimistic approach, and unclear objectives are the main reasons IT projects fail.

Further analysis of the data also found a clear divergence between organizations that are effective at digital transformation and those that are not. CIO’s at these ‘digital leader’ organizations are almost twice as likely to be leading innovation across the business, and their organizations are investing in cognitive automation at four times the rate of others.

Other highlights of the report include:

  • Digital leadership has changed
    • Almost one in five CIO’s (18%) report their organizations have ‘very effective’ digital strategies. 
    • CIOs at these digitally-enabled organizations are almost twice as likely to be leading innovation across the business (41% versus 23%), and are investing at four times the rate of non-leaders in cognitive automation (25% versus 7%). 
    • Overall, the survey found almost two-thirds (61%) of CIO’s from larger organizations are already investing or planning to invest in digital labor.
  • CIO’s love their jobs and are more likely to be involved at the Board level
    • The number of CIO’s who are “very fulfilled” in their role is at a three-year high - rising from 33% in 2015 to 39% this year. 
    • For the first time in a decade, more than seven in ten CIO’s (71%) believe the CIO role is becoming more strategic. 
    • 92% of CIOs joined a Board meeting in the past 12 months.
    • However, the CIO life span is just five years or less (59%), although many want to stay longer.
  • Female CIO’s receive salary boost
    • In a striking development, female CIO’s are far more likely to have received a salary increase than male CIO’s in the past year (42% and 32%, respectively), but still, the number of women in IT leadership remains extraordinarily low at 9%, the same as last year.
  • Big data/analytics remains the most in-demand skill
    • While the fastest growing demand for a technology skill this year was enterprise architecture, big data/analytics remained the most in-demand skill at 42%, up 8% over last year.
  • Complex IT projects – increase risk of failure monumentally
    • Two thirds (61%) of CIO’s say IT projects are more complex than they were five years ago, and weak ownership (46%), an overly optimistic approach (40%), and unclear objectives (40%) are the main reasons IT projects fail.
    • Over a quarter (27%) of CIO’s say that a lack of project talent is the cause of project failure, but project management skills are absent from the CIO’s top list of technology skills needed in 2017, dropping a staggering 19% in one year.

Quotes

“To make technology successful has always been challenging, and this year’s Survey says that this has got even harder still,” said Ronny Lommelen, Managing Director at Harvey Nash Belgium. “Layered on top of astonishing advances in technology is a political and economic landscape that is dynamic and changing fast, sometimes in surprising ways. However, what is very clear is that many technology executives are turning this uncertainty into opportunity, driving their organization to become more nimble and digital. CIO’s are becoming increasingly influential as CEOs and boards turn to them for help in navigating through the complexity, and the threat and opportunity, which a digital world presents.”

“Organizations clearly have moved on from a world of strategizing and lots of talk about digital, to one in which they are really making it happen”, said Paul Olieman, Director Technology Advisory at KPMG Belgium. “Businesses we see as Digital Leaders are taking a pragmatic approach, applying technology and automation across their business, including the back office functions, to create a platform for broader transformation. Regarding the specific situation in Belgium, it’s very clear that cyber security is a top priority among CIO’s. So our companies need to invest in technology as much as in people, because the challenges are not only technological. We will also need to find the right people on the labor market.”

About the CIO Survey:

Now in its 19th year, the Harvey Nash / KPMG International CIO Survey is the largest survey of IT leadership in the world in terms of number of respondents. The survey, where almost 4.500 CIOs and technology leaders participated to across 86 countries – including Belgium - , was conducted between December 2016 and May 2017.

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