Chatbots or digital assistants are a form of digital labour focusing on handling customer and employee requests in a conversational manner. Through the use of Natural Language Processing and Artificial Intelligence the bot can interpret user intent and undertake the necessary actions to respond accordingly.
Common use cases include helpdesk automation, employee and customer onboarding, complaint handling and assisted information search.
A chatbot can be used in a variety of scenarios. They can be created to assist internal employees or be client-facing, can live on an intranet page or be publically available on Facebook Messenger, assist in simple FAQ questions or guide a user end-to-end through a process.
A modular design allows features to be easily added or modified in order to match the specified use case.
Thanks to our chatbot experience and technology investments from our side, you can benefit from a reduced development time due to the following customizable accelerators:
Chatbots are applicable in a variety of industries and scenarios, but it is not always clear what the chatbot focal point should be.
In close collaboration with the client we can realize an end-to-end Proof-of-Concept (PoC) within 5 working days. This PoC can be used to demonstrate the viability of bots within your organization and be the basis for a more extended business case.
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