BeNeLux clients satisfied with their service providers | KPMG | BE

BeNeLux clients quite satisfied with their service providers

BeNeLux clients satisfied with their service providers

How to manage IT outsourcing services?

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Managing IT outsourcing is growing increasingly complex.

This observation emerged from KPMG International’s annual global survey of trends and customer satisfaction with IT outsourcing services.

Over 110 outsourcing contracts held by 65 clients of outsourcing service providers (total annual value of over €1.35 billion) were investigated in the BeNeLux region to compare to the global findings. The results show that while IT outsourcing is gaining traction, it still lags behind in the BeNeLux region, and companies in this area are not creating value through outsourcing their IT activities.

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