Given the centrality of the patient experience – to healthcare payers, providers and other health and life sciences organizations – that want to transform, recognize that they need to rethink the way they engage with patients. If organizations want to involve patients in their own healthcare there are a number of tangible actions required. We will suggest answers to the following questions:
Over the last two decades many industries have changed their value proposition by developing their customers’ capacity to create value. Healthcare is only just understanding how this might transform its own value proposition.