Perspectives | KPMG | BE

Perspectives

Perspectives

Perspectives offers unique insight and opinion on emerging customer trends and channel developments in the banking sector.

Perspectives offers unique insight and opinion on emerging customer trends and channel...

Perspectives offers unique insight and opinion on emerging customer trends and channel developments in the Financial Services sector. Its aim is to help you understand how evolving customer needs, technological advances, changing regulation and new industry entrants are impacting the distribution landscape. New articles will be added regularly so sign up to receive alerts when new content has been added.

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Should banks nurture internal innovation or invest in FinTech?

Bank CEOs turn to FinTech companies for solutions to introduce next generation products and compete for millennial customers.

 
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Mobilizing card rewards to drive customer engagement

Credit card rewards points and cashback serve as a rare source of excitement for retail banking customers in contrast to more mundane...

 
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Banking on Fintech

An overview of global investment trends in Fintech and the potential impact for banking.

 
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Major market banks rise in consumer rankings

A KPMG consumer survey finds that retail banks in major markets are delivering a better...

 
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Biometrics makes life easier and safer for customers

Banking is essentially about trust; one way to build trust with customers...

 
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Customer culture is a key strategic priority for banks

Banks of all shapes and sizes have made culture a key strategic priority as they still...

 
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Are China’s Bank Alternatives A Threat to the West?

Are Tencent and Alibaba new competition for banks in the west?...

 
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Motivating customers to share their personal data

As banks seek customer consent to access their private data – in order to...

 
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Putting the customer second

Premium customer experience management brands are characterised by their superior cultures.

 
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