Customer experience barometer | KPMG | BE

Customer experience barometer

Customer experience barometer

KPMG’s Customer Experience Barometer is based on an in-depth survey of 5,000 consumers across five major markets and five key service sectors.

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Getting the right customer experience is critical to success in service-based sectors. This study examines individual brands across five key countries to see how they are performing against the key elements of customer experience.

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