Care Everywhere

Microsoft and KPMG will discuss the most important trends and best practices in Customer Service, and present hands-on case studies in Dynamics 365.

19 April 2017, 3:00PM - 7:00PM, CET

Register

As the “Age of the Customer” is rapidly accelerating, and digitalization fundamentally changes the way of engagement, excellence in customer service demands, more than ever, focused attention on the customer.

 

Microsoft and KPMG will discuss the most important trends and leading practices in Customer Service, and present hands-on case studies in Dynamics 365.

 

At our event, we will bring you new insights and help you answer these questions:

  • How do you effectively implement an omnichannel customer service strategy, including mobile and social CRM?
  • What can Robotics evolutions offer to help improve operational efficiency?
  • How to move from problem solving to anticipating customer behavior to help improve the proactivity and prediction power in the customer service organization?
  • What applications can you deploy to empower the workforce and ensure affordable personalized service?
  • How can Augmented Reality power the experience in your service environment?

 

Practical information

Location

Den Berg
Bergkapelstraat 96
1840 Londerzeel

 

Program

15:00 - 15:30 Coffee and welcome
15:30 - 17:00 KPMG and Microsoft demonstrate Customer Service leading practices through real case studies
17:00 -19:00 Tapas reception

 

Participation

Free of charge

 

Registration

Click on the link in the upper right corner to register.

 

Language

English

Contacts

Connect with us

 

Request for proposal

 

Submit