Regulation continues to drive the strategic agenda. Financial services firms must manage the complex suite of new rules enacted by global, regional and national policy setting bodies that are changing the strategy, business model and operating procedures of financial services. With new regulations in Belgium, such as the second Payment Services Directive (PSD2), MiFID2, and the new Anti-Money Laundering directive, firms need to look at how they operate and address future plans. Indeed, managing regulatory change is a major business issue in itself.