Microsoft Solutions for Retail | KPMG | AU

Microsoft Solutions for Retail

Microsoft Solutions for Retail

Microsoft Dynamics 365 integrates POS, store, and supply chain operations to help retail clients deliver exceptional customer experiences.

Dynamics 365 helps clients delivers exceptional customers experiences.

Microsoft Dynamics for Retail equips retailers with technology and features that you can use to drive your retail vision across channels, locally or globally. Bringing together POS, omni-channel management, store operations, merchandising, supply chain, and more in an end-to-end solution delivers full visibility across your business operation while empowering your users.

Business benefits

  • Create immersive shopping experiences: engage customers through cross-channel technology and personalised experiences.
  • Optimise retail operational with insights: make smart data-driven decisions throughout your supply chain.
  • Engage your customers: put customers first with technology that connects at a personal level.
  • Provide exceptional service: engage employees with a role-optimised solution that empowers them to provide outstanding service and collaborate at ease.
  • Optimise your operations: improve forecasting, merchandising and supply chains.

Features

  • Purpose-built POS components are natively integrated into Microsoft Dynamics 365. Work online or offline, as POS captures transactions when connectivity is lost.
  • Centralised POS terminal management including visual and functional profiles, user interface layouts and employee permissions.
  • Powerful data replication helps ensure critical updates across the organisation.
  • Mobile POS capabilities.
  • Seamless integration with other ERP systems including Microsoft SQL Server, CRM, and Office 365.
  • Multi-store management with individual pricing, payment methods, and POS registers for staff.
  • Instant centralised price management, product and category assortment, queue buster, gift cards, lay-bys, customised pricing and discounts, loyalty programs, social media integration and more.
  • Promotions control including discounts and coupons via social sites. Enable recall and redemption through other channels.
  • Use shared document repositories to maintain a comprehensive history of the customer and make it available throughout the organisation.
  • Accept, fulfil and track orders with a 360 degree business view.
  • Manage inventory transfers and intercompany flows with an end-to-end view of the business.
  • Scale the solution as the business grows, add stores and distribution centres locally and internationally.
  • Add users and sites with three-tier architecture.
  • Flexible deployment options allowing easy operation across geographies and location.

For more information on Dynamics 365 email us at dynamics@kpmg.com.au or view the factsheet on Microsoft Solutions for Retail industry (PDF 975KB).

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