Microsoft Dynamics CRM for Customer Engagement | KPMG | AU

Microsoft Dynamics CRM for Customer Engagement

Microsoft Dynamics CRM

Maintain customer relationships, track engagements and sales, and get actionable insights with Microsoft Dynamics CRM.

Manage your customer interactions and gain insights with Microsoft Dynamics CRM.

A complete customer engagement solution

Microsoft Dynamics CRM is a customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, service and campaign management.

Microsoft Dynamics CRM is available in the cloud, on-premises, or with a hybrid combination.

While CRM can be about customers, it is also about relationships with any stakeholder from manufacturers to resellers, students, tenants, or even inmates. Microsoft Dynamics CRM provides a single source of data.

CRM tools make the customer-facing functions of business easier.

With Microsoft Dynamics CRM you can:

  • get a 360 degree view of your customer
  • automate marketing interactions
  • get insights into your customer data so you can make more informed decisions
  • track sales opportunities from start to finish
  • enable responsive customer service.

For small to medium businesses looking to upgrade from basic email marketing or contact management systems we have developed an accelerated fixed scope approach that within 7 days effort, allows your organisation to get started using Dynamics 365 CRM sales for a fixed price.

Capabilities enable you to consolidate your customer records and reduce double-entry, automate alerts and follow-up emails and track and manage leads more efficiently.

To talk to us about Microsoft Dynamics email us at dynamics@kpmg.com.au or call us on 1300 197 960.

 

Further information on:

Connect with us

 

Request for proposal

 

Submit

Key contacts