Microsoft Solutions for Memberships

Microsoft Solutions for Memberships

This Dynamics 365 solution allows organisations that manage memberships to engage members, communicate across channels, and streamline administration.

Dynamics 365 allows organisations to engage members and streamline administration.

Organisations that manage memberships face unique challenges. Members expect to access their information 24/7 online and with mobile apps. This means member organisations face higher service costs, but still have to deliver high quality products and services. They also have to manage periodic billing and attracting new members at the same time.

This solution for memberships is built on Microsoft Dynamics 365 and can manage everything from member facing self-service web portals to fully integrated back office systems. Dynamics 365 is a powerful ERP solution that acts as one source of all business information, helping organisations become more efficient and gain better insights from in-depth reporting.

As a Microsoft product, this solution shares the familiar look and feel with the business applications such as Office 365 and Skype for Business. This helps with seamless integration across your different business solutions and can shorten time required for staff training. Dynamics 365 is mobile and tablet optimised, and empowers teams to work flexibly.

Connect with your members

This solution includes the functionality that empowers your team to plan and deliver marketing campaigns, events and information across channels and measure the responses. Microsoft Dynamics has multi-language capabilities that allow marketing and member services to engage internationally in a personalised and meaningful way. Microsoft Social Engagement Tools can be added to help monitor sentiment, address complaints and create a conversation across social media channels.

Streamline processes

Organisations want to service their members, not deal with endless paperwork. The solution takes care of all back-office administrative, finance, planning, billing, and marketing requirements. Create workflows and automate repetitive tasks to save time, and spend more time focusing on members.

Business benefits

  • optimise resources by efficiently managing back-end processes
  • better understand individual member needs, thanks to one centralised database providing a 360 degree view of all members and their history and personalised membership communications
  • serve members more efficiently via self-service web portals
  • communicate clearly across all channels to provide engaging journeys through the membership benefits portfolio
  • drive sustainable revenue streams by making it easy for members to participate and derive optimum value from their membership
  • ensure a future-proof organisation by choosing a solution that can incorporate emerging technologies including IoT, machine learning, and big data and analytics.

For more information on Dynamics 365 for Memberships email us at dynamics@kpmg.com.au.

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Microsoft Dynamics 365

Microsoft's award winning ERP and CRM in a single platform.

 
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