Microsoft Solutions for Community Care | KPMG | AU

Microsoft Solutions for Community Care

Microsoft Solutions for Community Care

A consumer-centric community care solution connecting consumers to care workers, to service delivery, to financials. Built on Dynamics 365.

Connecting consumers to care workers, to service delivery and to financials.

Community Care is undergoing an unprecedented rate and scale of change. This is forcing providers to re-imagine how they attract consumers and deliver cost-effective services.

The current changes in reform have created a fundamental shift in how community service providers engage with customers and generate revenue to fund service delivery. Thriving in this market-based system will require fresh thinking, new technology, and alternative ways of working to meet customer needs.

In reponse to the changing needs of Community Care organisations, KPMG have assembled a cross-functional Community Care team. The team is represented by KPMG professionals from Health Ageing & Human Services, Technology Strategy & Performance, and Microsoft Solutions.

Why choose Community Care by KPMG?

KPMG have identified a critical need for a technology platform that can meet today’s industry demands, and keep pace with the changes of tomorrow. As a result, we have built the Community Care solution, providing a single view of your customers, empowering you to deliver an improved customer experience by connecting front office and back of house.

The solution is developed on the Microsoft Dynamics 365 cloud platform, combining both CRM and ERP functionality. This allows organisations to effortlessly share data between the front office and back of house, enabling quality service delivery and reporting.

KPMG’s Community Care solution allows participants to receive a highly personalised approach to care. Regardless of the assigned care worker, customers can receive the care they need due to deep insights into support networks, goals, medical records, case notes, and care preferences.

Front office capabilities are deeply connected to the back office, where staff work to deliver quality care and service.

Community Care by KPMG provides a seamless, digital workflow from the management of enquiries, through to delivering services, and service improvement.

For more information on Dynamics 365 email dynamics@kpmg.com.au or view the factsheet on Microsoft Solutions for Community Care industry (PDF 990KB).

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