@gov – Disruption | KPMG | AU

@gov – Disruption

@gov – Disruption

Exploring how government is seeing disruption as an opportunity.

Exploring how government is seeing disruption as an opportunity.

We are in an era of change, where technology, geopolitics, and citizen expectations are rapidly evolving. Citizens expect government to deliver today while looking forward to the future. Business as usual is no longer an option.

This edition of @gov explores how the public sector is harnessing disruption as an opportunity to transform. We take a look at how governments are becoming digital leaders and market architects, re-thinking approaches to service delivery while staying on top of emerging trends and threats.

Governments that want to lead disruption need to have digital leaders at the helm. Charles Collier, a Principal at KPMG in the US, says public sector CIOs have to work at least as hard as those elsewhere given flat or declining budgets, but the best are using data and technology to transform their organisations (page 6). Innovative governments already lead most companies on open data, publishing information that can be used for any purpose by the public. In an interview with Alex Benay, Canada’s chief information officer, we hear how one such leader plans to revolutionise a country’s approach to data, using a concept he calls ‘open by default’ (page 10).

Our ‘Spotlight’ section (page 18) examines how governments are rethinking how they deliver health and human services including social care, family care and housing, as some move from direct provision to new commissioning models. While it can have benefits, commissioning requires public sector organisations to develop a new range of skills, including better use of data and understanding of customer needs.

Finally, blockchain, a technology that generates a permanent, shared and tamper-proof digital ledger, is a technology that has been touted as having huge implications for all industries including the public sector. Leonard Brody, author of the The Great Rewrite in partnership with KPMG in the US, discusses how the US State of Delaware and the UK’s Land Registry are testing blockchain’s potential in tracking events and minimising fraud (page 30).

If you have any comments or questions about this issue of @gov or you have subjects you’d like us to consider, please get in touch at government@kpmg.com.

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