Creating a customer-centric connected enterprise | KPMG | AU
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Competing for growth: creating a customer-centric connected enterprise

Creating a customer-centric connected enterprise

At a time when poor customer experience can go viral in minutes, companies can live or die by the way they deliver services, respond to issues and manage customer expectations.


National Sector Leader, Asset & Wealth Management and National Leader, Customer, Brand & Marketing Advisory

KPMG Australia


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This shift is echoed by CEOs themselves, who feel a growing responsibility to represent the best interests of their customers.

High performing organisations are investing in an integrated architecture of eight fundamental capabilities to unlock new value for customers, employees, partners and shareholders. We call this a connected enterprise. It is an holistic way of positioning your business to compete today and into the future to deliver differentiated customer experiences.

Our report outlines eight capabilities and the steps to take to become a more customer-centric organisation.

<p>© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.</p>

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