Studies show that positive patient experience is one of the most important things a healthcare provider can deliver. But with competing priorities such as budget constraints, rising costs and increasing demand, patient experience can fall by the wayside.
Tackling this complexity takes focus and discipline – but the evidence shows that this effort pays dividends for both patients and health care providers.
By designing services, the future could see extraordinary patient experiences with:
Shaping services around patient experiences is the future but it’s different from how we work today.
It requires organisations to think about their culture, technology and governance choices and will require: