We explore the integration of digital and human labour and the workforce shaping process.
Hardly a day goes by, it seems, without apocalyptic warnings that robots in the workplace will create a dystopian destiny. The convergence of artificial intelligence, robotic process automation (RPA), machine learning, and cognitive platforms are at the forefront of the Fourth Industrial revolution. As organisations seek to streamline processes and reduce operating costs, cognitive technologies are rapidly creating a new class of intelligent automation.
Arguments range as to whether intelligent automation will remove or grow jobs but in the midst of this debate, KPMG professionals explore the ways that jobs will likely be transformed and its impact on organisations. It is important to understand the potential impacts that intelligent automation will have on the shape, size and functions of organisations and to provide guidance with this, KPMG International continues its exploration from the original Rise of the humans published in 2016. Rise of the humans part 2 explores in more detail what is involved in workforce shaping and the observations and experiences surrounding clients.