Kelly Owens, KPMG's Head of Customer, talks about the ‘age of the customer’, how organisations are addressing the issue of customer loyalty, the role of digital and how KPMG can help our clients.
We work with our clients helping them frame, set and design a customer agenda: How do they want to relate with their customers? What are the tools, competencies, and operational processes they need to have in place in order to manage their customer relationships, to grow them, and optimise them to promote loyalty?
In the video, Kelly discusses:
KPMG has launched a state of the art digital platform that enhances your experience and provides improved access to our content and our people, whatever device you are on.