Succeeding in disruptive times: critical factors for business transformation success

Succeeding in disruptive times: business transformation

After surveying 1600 executives in 16 countries, KPMG’s 2016 Global Transformation Study uncovered the three critical factors in achieving successful business transformation.

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With new technology, regulatory policies, customer behaviour and globalisation all impacting organisations, only those that take change seriously will remain relevant. Ron Gardoll, Leader of KPMG’s Transformation practice, defines a business transformation as a "fundamental change in an operating model" which could be strategic and long-term, or reactive to unexpected change in the marketplace.

KPMG’s Global Transformation Study 2016 showed 96 percent of organisations internationally are in the midst of transformation, with 66 percent starting or completing at least one transformation initiative in the past 2 years.

However, despite the large amount of transformation activity, less than half of global respondents (47 percent) believe they can extract and maintain the planned value from a future transformation initiative, and only half (51 percent) believe they can create short-term transformation wins.

Based on the findings, our new report Succeeding in disruptive times – Three critical factors for business transformation success, looks at what makes an organisation successful at transformation, what causes organisations to fail at it, why a focus on the customer is so important in knowing when and what transformation is needed, and how to embed continual innovation in a business.

Transforming to a customer-centric future

The pressure is on for businesses to transform with customer outcomes at the core. In this paper, we explore this need for transformation, and the essential factors required to ensure its success.

Download the Australian perspective PDF (182 KB)

Full report

Business Transformation

Business Transformation

We provide the understanding and insight to help our clients safely navigate the business transformation journey across sector, function or geography.

© 2016 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.

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