A major retail bank wants to see if there are links between how it manages its workforce and how its branches are performing. This case study examines the approach taken and its business impact.
Evidence-based HR uses data, analysis and research to understand the connection between people management practices and business outcomes such as profitability, customer satisfaction and quality.
Using an evidence-based HR approach, follow Harry Ross and his team of data scientists, with the help from KPMG’s HR professionals to see how they develop a series of hypotheses that test and analyse the bank’s HR and workforce data together with financial performance and customer data to turn insight into action.
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