Susan Ferrier

National Managing Partner, People, Performance & Culture

KPMG Australia

Susan grew up on a farm in western NSW. The expectation was she would pitch in – most often in the stock yards or on the back of a horse mustering sheep. “My parents raised me as somebody who could do whatever I wanted to do.” That attitude has taken Susan far. A qualified lawyer, she has more than 30 years of international experience leading large scale, complex business and people strategies and driving culture change in multinational organisations.

As KPMG’s National Managing Partner of People, Performance and Culture, Susan has made her mark building a unique culture, leadership and diversity programs that have created a transformational shift in the firm.

Among other things, the programs emphasise the importance of asking great questions and taking multiple perspectives. “The idea is that you don’t have to have all the answers.” Susan keenly pursues Indigenous issues. “Growing up, I got to experience firsthand the gap between Indigenous and non-Indigenous Australia.”

The opportunities KPMG provides to help address that gap is one of the reasons Susan loves her work at the firm. Gender equality also drives Susan, at work and at home. As mother of four she is keen to give her children gender neutral eyes and ears.

Areas of expertise

Operating Effectiveness Talent Management Talent acquisition Talent retention Transformation

Education and qualifications

  • Bachelor of Arts/Bachelor of Laws (BA LLB), 1986, University of Sydney

  • Master of Business Administration (MBA), 1993, Nijenrode University, Netherlands


  • Winner, Dave Ulrich HR Leader of the Year Award, 2010, Australian Human Resources Institute

  • Winner, Sir Ken Robinson Award for Workforce Flexibility, 2010, Australian Human Resources Institute

Professional involvement

  • Fellow Member, Australian Human Resources Institute

  • Diversity and Inclusion Reference Panel Member, Australian Human Resources Institute

  • Member, National Presidents Forum, Australian Human Resources Institute

Connect With Me

  • Sydney, AU

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