customer-management | KPMG | AE
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Customer management

Customer management

Business Academy courses on customer management

Business Academy courses on customer management

Design thinking

Design thinking is a structured methodology used to develop and deliver products and services that address the complex latent needs of humans. This course aims to promote an innovative way of identifying problems and developing adequate solutions to solve them. Participants will be encouraged to experiment with the primary tools of design thinking, i.e. empathy, prototype and storytelling.

 

Business communication in customer service

Effective communication is a critical component of customer service. This is an ideal course for customer service professionals to overcome a range of challenges, meet required performance standards and ensure effective communication.

 

High performance customer experience and service

This course is critical to anyone who directly interacts with customers. Case studies and awareness exercises are used to develop behavioral and communication skills and the right attitude, improving customer engagement even in the most challenging scenarios.

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